Common mistakes made while submitting the identity verification documents

Even if the pronunciation of the name is same, if there is a difference between the identity verification document which is going to be submitted and the name of the contractor information, it will be considered as incomplete.

Please confirm that the notation of the contractor information displayed on the application screen matches the notation of the identity verification document to be uploaded, and change the contractor information if necessary.
Please refer to "What should I do if my identity verification fails?"

The following are examples of mistakes due to difference in the name of the identity verification documents and the subscriber information.

The identity verification document you submitted must match the address of the registered contractor information.
If there is a problem with your registered information, please refer to "What should I do if my identity verification fails?" for how to change it.

Also, if the address listed on the identity verification documents is not the latest, please use the identity verification documents that can confirm the latest information, such as submitting your health insurance card and supporting documents, to verify your identity.
For details, please check "Identity Verification Documents".

Here are some common examples of different addresses:

Please make sure that the city, ward, building you live in, room number, etc. are not missing.

If you live in a condominium or apartment, please check if the room number is correct.

It is necessary that the date of birth in the identity verification document and the contractor information matches.
For information on how to change your date of birth, please refer to "What should I do if my identity verification fails?"

If the image of the identity verification document is not clear, the contents may not be confirmed.
Please make sure that the uploaded identity verification documents do not fall under any of the following items.

Please prepare your identity verification documents which is still valid.
For a list of acceptable identity verification documents, please see "Identity Verification Documents".

For foreign customers, please submit your residence card or special permanent resident certificate.
Documents that do not meet the screening criteria cannot be accepted. In that case, please apply after renewing your residence card or special permanent resident certificate.

Please check if there is any difference between the document type you applied for and the document you submitted.