- *1 For eKYC applications via app with Rakuten Mobile-compatible eSIM product.
- *2 Shipping fees apply for accessory-only purchases. Click here for details. (The link directs to Japanese)
Steps to
Online Application
- STEP1Prepare for Application
- STEP2Choose SIM types
- STEP3Choose identity
verification method
- STEP4Apply now
Device only purchase available.
Rakuten Mobile allows you to apply for devices only. Please refer here for the procedure. *The link directs to Japanese.STEP1Prepare for Application
To see what you need for the application and which smartphones can be used, check Step 1 and Step 2 of the “Step-by-Step Application Guide”.
STEP2Choose SIM types
It's digital, not physical.
Fast online activation*1- No need for physical SIM card replacement
Say goodbye to worries about losing or damaging your SIM card.
*1 For eSIM-compatible devices. Activation time subject to change based on screening status. Requires the latest version of “my Rakuten Mobile” app.
Limited device compatibility
Our eSIM is supported by a growing range of devices, including iPhone XS, XR, and newer, as well as the latest Android smartphones.
Check compatible devices
A physical card to be inserted into your device.
- Effortless SIM card replacement
Smooth transition when upgrading your device.
- Waiting time for SIM card delivery
At Rakuten Mobile, SIM card delivery is fast and efficient!
In-store: Get your SIM card on the spot.- Online: Receive your SIM card within 2 days.*
*Delivery times may take several days to a week based on customer screening status, weather, and delivery conditions.
STEP3Choose identity verification method
For online applications, we offer three identity verification methods based on your chosen device.
*No identity verification needed for the Data Type plan.
- Compatible DevicesSmartphone
AI quick identity verification (eKYC)
Simply take a photo of your identity
verification document and yourself with your smartphone! - Compatible DevicesSmartphonePCTablet
Document upload
Just upload the scanned or photographed identity verification document!
- Compatible DevicesSmartphonePCTablet
Rakuten Group
confirmation
No photo needed if you have a Rakuten Bank, Rakuten Securities, or Rakuten Life Insurance contract.*1
Learn More*The link directs to Japanese.
*1 Even if you have a contract with Rakuten Bank, Rakuten Securities, or Rakuten Life Insurance, you may not be eligible for "verification by documents submitted to Rakuten Group" if you don’t meet conditions. If we are unable confirm receipt of the non-forwardable mail sent after your application, your application may be canceled or require additional identity verification.
STEP4Apply for Rakuten Mobile!
Check the procedures for your desired contract type below.
Sign up for
a new number
Learn More*The link directs to Japanese.
Keep your current phone number and switch from another carrier
Sign up for
data plan only
Learn More*The link directs to Japanese.
Order status
You can track your application and delivery status on “my Rakuten Mobile”. Click here for details. *The link directs to Japanese.
You can also apply at a shop!
In-store applications available.
We offer English support from application to initial setting.
