Go Simple, Go eSIM
With
Rakuten Mobile
eSIM Made It Easy
eSIM, or embedded SIM, is a digital SIM card integrated directly into your smartphone. With eSIM, you no longer need to wait for a physical SIM card to arrive or worry about losing or damaging it. The activation process is completed entirely online, making it a smooth and effortless experience.
- No need to replace SIM cards
- Activation can be done online
Rakuten Mobile eSIM & eKYC
A Seamless Combination for Easy Application
No need to visit a shop.
Complete everything online!*1
With eSIM and AI Quick Identity Verification (eKYC), you can complete the entire process from application to activation online, from the comfort of your home or anywhere else. No need to visit a shop!
*1 Currently, Rakuten Mobile’s eKYC supports residence card/Special permanent resident certificate for foreign nationals and driver's license/My Number card for Japanese nationals as identification documents.
Swift Activation:
Start Using Your Device in 3 Minutes*2
If you have an eSIM-compatible device that works with Rakuten Mobile, you can activate your eSIM in just a few simple steps using “my Rakuten Mobile” app. Once completed, you can start using your device right away.
*2 If your device is not SIM-free and you're applying for eKYC through the app, you'll need to unlock your device before proceeding.
Rakuten Mobile eSIM & eKYC
Streamlined Application Process for eSIM
STEP1Check eSIM Compatibility
Verify if your device is compatible with Rakuten Mobile's eSIM (Rakuten Line).
*Functionality is not guaranteed for devices not listed as compatible with Rakuten Mobile. Use at your own discretion.
Confirm to Unlock Your Device
If your device was contracted with another mobile carrier (e.g., NTT DoCoMo, au, SoftBank), it may be SIM-locked, restricting usage to that carrier only. Contact your current mobile operator to check if your device is SIM-locked. If unlocking is not required, proceed to the next step.
STEP2Apply Using AI Quick Identity Verification (eKYC)
Apply for the Rakuten SAIKYO Plan with eSIM via the web application or "my Rakuten Mobile" (app/web). Select "AI Quick Identity Verification (eKYC)" during the Identity Confirmation step. Take photos of your identification documents (Residence card/Special permanent resident certificate) and your face. Fill in the required information to complete your application.
*If you don't have a residence card or special permanent resident certificate, you can use other identification methods. Check the Identity verification documents page for more information.
*Supported OS/Browsers for eKYC: Android OS 7.1+ (latest Google Chrome) or latest iOS version (latest Safari)
App Requirements: Android OS 5+ or iOS 10+*eKYC is not available when applying via PC.
STEP3Activate eSIM and Start Using the Device
After applying for an eSIM using an eSIM-compatible device, eKYC identity verification is completed within 3 minutes*. Activate your eSIM directly through “my Rakuten Mobile” app. Complete the initial setup and start using the device.
*If your device is compatible with Rakuten Mobile but not SIM-free, you'll need to unlock your device before applying for eKYC via the app.
my Rakuten Mobile App
Rakuten Mobile’s official app for managing procedures, rates, data usage, and more.
Rakuten Mobile eSIM-Compatible Devices
*Some links direct to Japanese. English pages upcoming.
Currently Available eSIM-Compatible Devices
iPhone SE
(3rd generation)
Previously Available eSIM-Compatible Devices
eSIM Devices Sold Outside Rakuten Mobile
*Only manufacturer-sold devices tested by Rakuten Mobile are listed.
Check if your device is
eSIM ready!
Language
*This page is made in Japanese and translated into English. The Japanese text shall prevail if there is any conflict or inconsistency between these two texts.