Shops

What You Can Do at the Shop

We provide reliable support services even after subscription and purchase.

*Some support services are not available at electronics retail stores and post offices.

English Support

We offer English-language materials including Important Notice and application forms, alongside a Point-and-Speak phrase sheet for easier communication.
Post-Application Support

We will support you even after your application, such as data transfer, protective film application, and repair of original Rakuten products.
No Contract Admin Fees

In-store contract processing fees

*As of Sept 2025. **If you sign up for 5 or more lines in total under the same name, a fee of ¥3,500 (¥3,850 incl. tax, finalized in the second month after activation) will apply per line from November 19, 2025. "In total" refers to the cumulative number of all lines (including canceled lines) contracted since April 8, 2020, when Rakuten Mobile officially launched its service. Click here for details about contract admin fees.
Home Internet Consultation

We also provide consultation and application for home internet environment.

Fast, Stable Fiber-Optic Service!

Learn More
About Rakuten Hikari

No Installation Needed!
Home WiFi Solutions

Learn More
About Rakuten Turbo

Please make sure to check what you need to bring
with you on the day of your visit.

Purchasing iPhones In-Store