If the Middle name is entered incorrectly
Please enter your Last name(Family name) in the "Last Name" field, and your First(Given) and Middle names in the "First name" field.
(Example) [Name] Rakuten Taro Mobile
Last name: Rakuten
First name: Taro Mobile
If only the Last name (Family name) is entered incorrectly
Please enter 2 letters of your Last name (Family name) in the "Last Name" field, and 3 letters or more of your Last name (Family name) in the "First Name" field.
(Example) [Name] Rakuten
Last name: Ra
First name: kuten
The image of the identification document is unclear.
Please note that the following cases may result in incomplete identification.
Click here for instructions on how to re-upload identification documents.
In case of name and address does not match
The name and address on the submitted "Identification Document" and "Subscriber Information" must match.
Please re-upload the identification documents or correct the subscriber information so that the name and address match.
Click here to see how to correct the subscriber information.
Click here to see how to re-upload the identification documents.
In case of date of birth does not match
The date of birth on the submitted "Identification Documents" and "Subscriber Information" must match.
If you wish to change the entered date of birth, please contact our Communication Center via chat here .